Privacy Policy for Ledge

Last updated: September 05, 2025

Introduction

We ("we," "our," or "us") operate the Ledge mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

Data We Do Not Collect

We want to be clear about what we don't collect:

• We do not collect personal information beyond what's provided during sign-up
• We do not track your precise location
• We do not collect your browsing history
• We do not access other apps on your device
• We do not collect biometric data beyond voice for transcription
• We do not record conversations without your explicit action

Audio Recording Data

The primary function of Ledge involves audio recording and AI processing. Here's how we handle this data:

• When you initiate a recording, the audio and related metadata may be transmitted securely to our servers for processing, improved transcription accuracy, and to develop and train our speech and AI models.
• Recordings stored on our servers are used to provide and improve the Service, including quality assurance, model evaluation, and feature development. Where feasible, we apply de-identification and minimization practices.
• By using the recording features, you acknowledge and consent to this transmission and processing.
• You may request deletion of server-stored recordings by contacting us at support@ledge.app. Subject to applicable law, we will honor deletion requests and opt-out requests from use for model training.

Account Information

• Authentication: Email address, name, and profile picture (via Google/Apple Sign-In)
• User ID: Unique identifier for your account
• Device Information: Device type, operating system, and app version for compatibility

Usage Analytics

• App Analytics: Feature usage, session duration, and performance metrics (anonymized)
• Meeting Metadata: Meeting titles, dates, duration, and transcription results
• Sharing Activity: When you share meetings via secure links
• Error Reports: Crash logs and error reports to improve app stability

3. How We Use Your Information

• Transcription Services: Convert audio recordings to text using AI
• Meeting Analysis: Generate summaries, action items, and key insights
• Account Management: Provide secure access to your meetings and data
• App Improvement: Analyze usage patterns to enhance features
• Communication: Send important updates about the service
• Technical Support: Provide customer support and troubleshooting

Storage of Data

Server Storage

• Audio recordings and derived artifacts (such as transcripts and AI analysis) may be stored on our servers to deliver the Service and improve accuracy and reliability.
• We use Google Firebase and Google Cloud Platform for secure cloud storage with enterprise-grade security.
• We retain recordings for as long as necessary for the purposes described above or as required by law. Retention periods may vary based on operational needs and legal requirements.
• Upon verified request, we will delete or anonymize recordings from our systems, subject to legal or legitimate business obligations.

Local Storage

• Some recordings or cached data may be stored locally on your device to support app functionality and offline access.
• You can manage or delete locally stored files using your device settings or in-app controls, where available.
• Local data is protected by your device's security features.

Third-Party Cloud Infrastructure

• We use reputable cloud service providers (Google Cloud Platform/Firebase) to host and process recordings on our behalf under strict contractual and security obligations.
• All recordings are encrypted in transit (TLS) and at rest (AES-256).
• Access to your data is strictly controlled and monitored.

5. Data Sharing and Disclosure

5.1 We DO NOT sell your personal data to third parties.

5.2 We may share information in these limited circumstances:

• Service Providers: Google Firebase for hosting and analytics
• AI Processing: Secure transcription and analysis services
• Legal Requirements: When required by law or legal process
• Safety: To protect rights, property, or safety of users
• Business Transfers: In case of merger, acquisition, or asset sale

5.3 Meeting Sharing

• Secure Links: You control when and with whom to share meetings
• Access Control: Shared meetings are accessible only via secure links
• Revocation: You can revoke sharing access at any time

6. Third-Party Services

Ledge integrates with the following third-party services:

• Google Firebase: Authentication, database, storage, and analytics
• Google Sign-In: Account authentication service
• Apple Sign-In: Account authentication service
• Meta SDK: Analytics and app events (Facebook Analytics)

These services have their own privacy policies governing their use of your information.

7. Your Privacy Rights

7.1 Access and Control

• Access: View all your stored meetings and data
• Download: Export your meetings and transcriptions
• Delete: Remove individual meetings or your entire account
• Correct: Update your profile information

7.2 Communication Preferences

• Notifications: Control push notifications in app settings
• Marketing: Opt out of promotional communications
• Analytics: Opt out of data collection for analytics

8. Data Retention

• Active Accounts: Data retained while your account is active
• Deleted Meetings: Permanently deleted within 30 days
• Account Deletion: All data deleted within 90 days of account closure
• Legal Hold: May retain data longer if required by law
• Backups: Data in backups deleted according to backup retention policies

9. Children's Privacy

Ledge is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

• Google Cloud Platform's global infrastructure and security measures
• Compliance with applicable data protection regulations
• Contractual protections for international data transfers

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Sending a notification through the app
• Updating the "Last updated" date at the top of this policy

Your continued use of Ledge after any changes constitutes acceptance of the updated Privacy Policy.

Security of Data

The security of your data is important to us. We implement administrative, technical, and physical safeguards appropriate to the nature of the data, including:

• Encryption: End-to-end encryption in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Monitoring: Continuous security monitoring and threat detection
• Regular Audits: Security assessments and compliance reviews
• Data Minimization: We collect and retain only what's necessary

While no method of transmission or storage is 100% secure, we work to protect your information and continuously improve our security practices.

Your Rights

You have the right to:

• Access, update, or delete your recordings and account data
• Control when and how recording takes place
• Download your data in a portable format
• Withdraw consent for microphone or other permissions through your device settings
• Request deletion of server-stored recordings
• Opt out of data use for model training

Compliance with Laws

This privacy policy is compliant with various privacy laws and regulations, including:

• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) - United States
• Personal Data Protection Act (PDPA) - Singapore
• Apple App Store and Google Play Store guidelines
• Industry best practices for mobile application privacy

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@getledgeapp.com
• Website: https://getledgeapp.com